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Return Policy
All our products are 100% guaranteed to be free of manufacturing defects. In case of damaged products, you must contact us by using the Claims & Damage Form. Please do not take it upon yourself to simply return any merchandise or you will void any and all return rights. We will provide instructions to you via email or phone as to how, when and where. All products returned for other than shipping damage or product defect must be returned within thirty [30] days and will be charged a 20% restocking fee plus shipping. Items must be new, in original packaging and suitable for resale.
Backorder Policy
If an item or items are "Out of Stock" and expected to be in stock soon, we will contact you to see if you desire to wait or proceed with a refund. If you receive a refund, we will contact you to let you know why you are receiving a refund.
Shipping Policies
Orders are usually processed in approximately 2 to3 business days of receipt and clearing of payment, and should arrive in 8 to 10 business days or less after processing. This does not include Saturdays, Sundays or holidays, therefore a total of 14 days or less. Our barn wood products being by default heavier, may take longer. Please allow 2 to 3 weeks. Our products are shipped via UPS, except the ones that must be shipped by freight.
Damaged Goods Policy
If your shipment has been damaged, please inform us by using the Claims & Damages Form. Fill out completely and in the comments section, simply write "damaged" and the item number of the item(s) damaged. Example: COMMENTS: "Damaged; 33248; 34221". If a shipment or part of a shipment is missing, the same form should be used. Claims for product(s) missing from an order may be subject to replacement product(s) only.
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Note: All prices in US Dollars
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